top of page

The Operations Professional of the Year Award

Copy of tx_nena_edited.jpg

The Operations Professional of the Year Award recognizes an outstanding Supervisor who has demonstrated consistently exceptional knowledge and skill in the management or administration of programs and staff in a public safety or 9-1-1 communications center.

 

Eligibility Criteria:

 

Nominees must have been employed in the applicable category by a public safety agency or 9-1-1 administrative entity anytime between January 1, and December 31 of the prior calendar year.  Membership is encouraged; however, nominees do not have to be members of NENA to participate. Persons submitting a nomination or being nominated must be residents of Texas. 

 

Award Winner Receives

  • Conference Registration

  • 1 night hotel stay

 

Qualities:

  • Plans, organizes, establishes objectives; resolves difficult and complex operational issues; participates in the administration of a Communications Center, and supervises one or more employees. 

  • Is familiar with all operations and functions expected of subordinates and demonstrates that knowledge on a regular basis. 

  • Monitors and evaluates staff performance for completeness, accuracy, and compliance with established policies and procedures.   

  • Recognizes performance issues and takes appropriate measures to correct, or praise employees.   

  • Is able to prioritize and organize operational functions quickly and makes appropriate decisions in stressful situations. 

  • Recognizes and mitigates potential issues within, or affecting, the Communications Center and is able to diffuse tense situations.   

  • Maintains a professional attitude at all times and ensures employees maintain the same.   

  • Promotes a positive working relationship with subordinates as well as supervisors, co-workers, and other professional entities.

Preferred Prefix
bottom of page