Texas NENA 2nd VP Candidate
Brittney Burross
Brittney Burross, ENP, is the 9-1-1 ECC Regional Coordinator for the North Central Texas Emergency Communications District (NCT9-1-1). With over 18 years in Public Safety, Brittney's career began as a 9-1-1 telecommunicator before joining the North Central Texas Council of Government’s Regional 9-1-1 Program in 2016. She holds a Master Telecommunicator Certificate and is a certified TCOLE Instructor and she stands out as a subject matter expert in peer-to-peer and group critical incident stress management debriefing, assuming the crucial position of the NCT9-1-1 Regional CISM Taskforce Administrator.
Beyond her local role, Brittney serves as the Communications Liaison for TX TERT, and is an active member of the NENA WIN Committee and the Texas Public Safety Conference Planning Committee. Recognized for her proficiency, Brittney earned her ENP Certification in 2020.
In 2024, Brittney was inducted into the Texas NENA Board as the North Regional Coordinator, highlighting her commitment and leadership in emergency communications. Her dedication makes her an invaluable asset to the field.
Texas NENA Secretary Candidates
Sarah Elfers
Sarah began her dispatching career with the Brazos County 9-1-1 District in 2021. Since then, she has excelled in the field and advanced to a leadership role as Team Leader. Sarah is also responsible for training the next generation of dispatchers. Her additional responsibilities include creating bereavement cards for agencies that experience a loss, producing the Brazos County 9-1-1 District's quarterly newsletter, helping with the planning of NPSTW, serving on the policy committee, and assisting with public education. She also has training in Critical Incident Stress Management (CISM) and mental health first aid. Sarah has been recognized multiple times by her peers for her timeliness and was also selected by her agency as Telecommunicator of the Year.
After a major loss in her life, Sarah began training and volunteering with multiple disaster relief organizations and even attended the Bryan FD Citizen Academy where she got her first inside look at 9-1-1 dispatching and emergency services. This was the beginning of the inspiration that led her to pursue a career serving her community through dispatching. Before joining 9-1-1, Sarah had a career in I.T. and website development which has helped her excel in her efficiency as an emergency dispatcher. Sarah has also served as the Membership Team Lead for the greater Brazos County area while working for the Girl Scout of Central Texas. This role required her to elevate her skills in conflict resolution, develop recruitment plans, and train both adults and youth in various categories. Sarah has a long history of serving her community outside of work by being involved with various planning and policy committees for other local nonprofits and continues to strive for excellence in all her endeavors.
Sarah’s Future goals in emergency dispatch include working towards her ENP certification, completing her TX-TERT training, to develop a Wellness program within her agency, and serve the 9-1-1 community as part of the Texas NENA Executive Board. Her goals outside of emergency dispatching is to finish a degree in Criminal Justice.
When Sarah finds time away from work, she relaxes by reading a book while curled up with her cats, but she is most grateful for the time she spends with her family and friends making memories through travel, attending concerts, and other unique experiences. She disconnects from the chaos through camping and taking her Jeep off-roading.
Jacquea' Lampkins
Coming Soon
Anna Navarrette de Armas
I am honored for the unique opportunity to serve on the NENA Executive Board. I am currently a 9-1-1 Dispatch Supervisor for the Richardson Police Department. I have the privilege of working with a very special group of people and having the support of my Command staff and my community. My current responsibilities vary on a daily basis, ensuring proper staffing, trouble shooting and escalating technical issues as well as overseeing the training and development of my team members. Most importantly, my passion lies in mentoring and supporting line level staff and fostering an environment to promote positivity and wellness.
I have 21 years of dispatching experience and in that time gained a deep understanding and passion of what it means to serve others. I have been privileged to serve in various roles. Early in my career I served as an Acting Supervisor, Training Officer and Lead Training Officer over Police Dispatching. My passion is to help others develop their skills and support them with the same passion I have specifically aligned with my goals to take the next step in my career. The opportunity to promote took years to present itself and when the time came I was eager and prepared for the next step. Since my promotion to 9-1-1 Dispatch Supervisor eleven years ago I have served in various capacities. I was nominated to serve on the Leadership Committee as the spokesperson for all Supervisors department wide. The committee consisted of various police department members who met on a monthly basis with the Police Chief to address departmental issues affecting sworn and non-sworn employees. The goal was to streamline procedures, improve morale and effectively increase productivity. I am also a Certified Basic TCOLE Instructor and an TCIC/NCIC Associate Trainer for over 15 years. I am responsible for department wide TCIC/NCIC certifications and training for sworn and non-sworn personnel and have recently opened up my classes for all individuals to attend throughout Texas.
My passion for professional development and training has been years of military experience and how it aligns with the same structure, commitment and discipline of law enforcement. My focus is dispatcher development, training and health and wellness as it specifically relates to police dispatching. My years of experience and passion have led me to my current role of Tactical Dispatch Supervisor. I was involved in the detailed process of creating and building this team which included the selection of the members of the group. As a new group the development and training certifications for the members have been a priority. Equally important is scheduling mandatory training with SWAT and coordinate a feasible on call rotation for SWAT call outs.
I am excited for the opportunity to serve the NENA organization and work in unity for a prosperous future. I look forward to contributing my time, skills and passion for the professional development of all our passionate dispatchers. I humbly appreciate your time and consideration for this new adventure.
Texas NENA Treasurer Candidates
Mike Aurora
Mike has started his 14th year in the 9-1-1 industry this year. Mike started in 9-1-1 working at San Marcos 9-1-1; first as a Telecommunications Operator and then as a 9-1-1 Shift Supervisor. He left the headset life in 2020 and started his next chapter of 9-1-1 with the Capital Area Council of Governments in Austin as a 9-1-1 Telecommunications Coordinator for the Capital Area Emergency Communications District. After a little over a year, Mike moved into 9-1-1 Technologies Projects where he works with the 28 PSAPs in the CAPCOG region.
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Mike has also served on the Texas APCO/NENA Public Safety Conference Committee for 5 years. He has served as the Chair for the Sponsorship Committee, Conference Co-Chair, and this last year as the Conference Chair. As an attendee for several years before serving on the Conference Committee, Mike felt it was a rewarding experience being able to see and interact with so many 9-1-1 professionals who had come together in one place. Since 2024 Mike has been assisting in the Texas APCO/NENA Public Safety Conference Website.
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In Mike’s downtime, he enjoys spending time covered in sawdust working on different types of woodworking projects. Woodworking started as a stress relief hobby for 9-1-1 but quickly became a way of life as well as a great outlet for Mike’s creativity. When Mike is not covered in sawdust, he enjoys spending time with his wife and two boys. The Aurora’s enjoy watching anything Star Wars, action/superheroes, and animated movies. Mike and his boys enjoy playing video games and the whole family loves just relaxing around the house.
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Mike is so grateful for the opportunity to serve on the Texas NENA board. Mike looks forward to getting the opportunity to get to know so many more of the 9-1-1 professionals throughout Texas, and he hopes to keep Texas as a shining example of what our profession is capable of and should be.
Rosemary Contreras
Rosemary Contreras worked for Lower Rio Grande Valley Development Council before the Regional 9-1-1 Program became the Rio Grande Valley Emergency Communication District (RGVECD 9-1-1).
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She started working for the 9-1-1 Department, not understanding how 9-1-1 worked or what it entailed. As she gained more experience in 9-1-1, she started to see all the background processes of delivering a 9-1-1 call. It’s not just the delivery of calls, but everything from Addressing and GIS to Public Education.
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She believes there is so much more to learn and is extremely excited to continue learning. Rosemary has transitioned to the GIS Department and has been working with GIS for the last 3 years. She enjoys learning new tips and tricks regarding GIS and hopes to continue learning not only GIS but everything that revolves around 9-1-1.
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She hopes to continue being a part of the Texas NENA Board serving in her role as Treasurer, which allows her to meet and work with some of the amazing 9-1-1 professionals.
Texas NENA East Regional Coordinator Candidates
Troy Cayton
Troy started his career as a 911 dispatcher in 2015 when he joined the Baytown Police Department. Over the last 9 years, Troy has held multiple positions including; Telecommunicator, Supervisor and currently the Assistant Communications Manager for the 911 center. Over his career, Troy has taken many courses to assist him in his leadership development and as someone who can be an asset for others. Troy has obtained NENA’s CMCP Certification and ENP certification. Troy has also completed the FBI-LEEDA trilogy. Troy is currently the East Regional Coordinator for TX-TERT. Troy looks forward to being the voice for the East Region. Someone who will take the important needs to the table and fight for the changes that are needed in the 911 profession.
Carolyn Lewis
The dispatch profession has evolved tremendously since I started my journey in November of 1992. Throughout my career, I have held various roles, notably as the Training Coordinator for the Beaumont Police 911 Center. This position has equipped me with invaluable skills and insights that I would strive to apply as your representative. I am continually seeking ways to enhance our operations and always searching for ways to improve our practices and address the issues we face daily.
My experience extends beyond my personal experience working with trainees, trainers, shift supervisors and managing the daily operations of my center. I previously served on the Texas APCO/NENA committee planning conferences. While I have yet to serve on any of the boards, I bring a wealth of practical knowledge and a commitment to fostering a collaborative and supportive environment.
As your East Region Coordinator, my priorities would include ensuring every member has easy access to the resources and tools they need to perform their duties effectively.
If chosen I would plan to facilitate regular meetings, discussions, and workshops to foster a sense of community and collaboration on a regional level. Building a supportive network among members is essential.
I believe in the power of action. I don't like to make empty promises; my word is my bond. If I assure you that I’ll handle a task, you can trust that I will see it through to completion.
I am genuinely excited and honored about the possibility of serving as your East Region Coordinator for Texas NENA. Together, we can make meaningful progress, build a brighter future for our profession, and, most importantly, ensure that our dedication and hard work do not go unnoticed.
I'm thankful for the nomination and consideration for this role. I'm eager to listen to your needs, champion our cause, and help lead us towards a stronger, more united future in Telecommunicators. Your support would mean the world to me, and I'm committed to serving you with the integrity and dedication that our profession deserves.
Thank you for considering my candidacy.
Texas NENA West Regional Coordinator Candidate
Lisa Aguilar
Lisa is the Public Education Coordinator and Administrative Assistant for the Midland Emergency Communications District. Lisa began her 9-1-1 career with Midland ECD 13 years ago. She is passionate about educating the public about the proper use of 9-1-1 and the small role that she is honored to be a part of, which can make a tremendous impact.
Lisa is a member of NENA and the Public Educators of Texas. In 2020 she served as the President of the PETS group and in 2017-2018 she served as the Secretary of the PETS group. She is excited to serve the membership in her role as West Regional coordinator.
In her spare time, she enjoys making memories with her husband and daughter.
Texas NENA South Regional Coordinator Candidates
Elias Martinez
Elias Martinez has been with the Edinburg Police Department for 16 years. Elias started training in 2010 and has since trained more than 30 dispatchers.
Elias became an Associate Trainer through TXDPS in 2015.
As an Associate Trainer, Elias has taught the Mobile 4800, Less Than Full Access 4801, and Full Access 4802 courses to telecommunicators, officers, jailers, police department support staff, police chiefs, and FBI
personnel from all over the Rio Grande Valley.
Elias was placed in charge of the Telecommunicator training program in 2017. During this time he redesigned the training regimen, created new training manuals, and specialized classroom training for the Edinburg Police Department. Elias also received his Basic Instructor license and is now creating courses including active listening, stress management, and “Know your local resources” training.
In April 2018, Elias received the NENA Training Professional of the Year award.
In September 2019, Elias received the Texas APCO Trainer of the Year award.
Elias has focused on Telecommunicator higher education for over a decade and demonstrates a genuine passion for teaching new generations.
Elias was promoted to Communications Manager in February 2020 and led his team through the pandemic. Elias is now focusing on Telecommunicator mental health awareness by sending his team to various trainings all over Texas, creating new policies & procedures, and pushing out flexible work schedules.
Elias continues to work on ideas on how to advance, influence, and cultivate the importance of the Telecommunicator’s role in the ever-changing world of Law Enforcement
Natosha Reyes
Natosha Reyes is a Communications Supervisor for the Pharr Public Safety Communications Department and has 10 years of experience in public safety communications. Natosha’s career began as a telecommunication officer with Pharr PD and merged with Pharr Public Safety Communications Department with the consolidation of Pharr PD and Pharr FD dispatch centers in 2019. Natosha is currently an Advanced Telecommunicator working towards her Master level as well as an Associate Trainer.
Natosha continues to push forward with wanting to be the next South Regional Coordinator for Texas NENA. She wants to serve as a board member to be the voice for telecommunicators in the southern region. Natosha has a great passion for our industry and continues to show that passion by running for office through Texas NENA.
Natosha Reyes greatly appreciates your support and would love to serve the Texas NENA membership as its next South Regional Coordinator.