Pamela started in this profession in 1991 and has worked as a 9-1-1 operator/dispatcher, senior supervisor, dispatch manager, jailer, deputy, police officer and Corporal over patrol. Currently she works at CAPCOG in Austin, TX as the Senior 9-1-1 Training and Public Education Specialist.  To date, she is the current TX NENA President, an ENP and in 2014 was voted TX NENA trainer of the year. In addition, she sat on an APCO sub-committee that established nationwide standards for telecommunication centers. She is a member of the Texas 9-1-1 Trainers where she is currently president elect.  In addition, she is a member of the 9-1-1 Public Educators of Texas where she was president in 2018 and currently sits on the National Public Educators Forum Board. Her passion for the industry has led her to volunteer on many committees for the Texas Public Safety Conference. This includes but is not limited to chair and co-chair of the communication/marketing committee where she helped push the social media platforms they use today.  She has 31 yrs. of criminal justice, law enforcement, telecommunication and public administration experience that includes 7 yrs. of management and has been a TCOLE instructor since 2001. Pamela has an associate degree in criminal justice and a bachelor’s degree in general studies with an emphasis on Criminal Justice, Criminal Law and Public Administration.